Terms of Sale
Last updated September 2026
These terms apply to everything bought in this website's shop. By placing an order, you accept them.
Who is selling
The seller is (to be completed), tax number (to be completed), at (to be completed). All order-related contact goes through info@ntbfofficial.com.
How an order works
This shop charges nothing at the moment you order. What happens is this:
- You choose your items and send the order with your name and email.
- You immediately receive an email with your order reference.
- We contact you by email to arrange shipping and payment, telling you the shipping cost to your address.
- The contract of sale is only concluded when we confirm your order after payment.
Until that confirmation, your order is a request and not a purchase. If an item has sold out in the meantime, we will tell you and nothing is charged.
Prices
Item prices are shown in euros on each item. They do not include shipping, which depends on the destination and is communicated by email before any payment. Prices may change at any time, but never after we have confirmed a total for your order.
Payment
Payment is made by bank transfer or MB WAY, to the details we send you by email. We never collect or store card details — there is no card payment on this website. Your order is prepared once payment is confirmed.
Shipping
We ship within Portugal and abroad. Costs are agreed with you by email, case by case, before you pay. Once payment is confirmed, your order is dispatched within (to be completed). Delivery times depend on postal services and are outside our control once the parcel is sent.
Invoicing
The invoice is issued in the name of whoever placed the order and sent by email. If you need a tax number on the invoice, tell us when we write to you.
Warranty
Items carry the legal guarantee of conformity provided for under Portuguese law. If you receive something faulty or different from what you ordered, write to us and we will sort it out — by replacement, repair or refund.
Returns
You have the right to return your order within fourteen days, without giving a reason. The conditions are explained on the right of withdrawal page.
Complaints
You may file a complaint in the electronic complaints book at livroreclamacoes.pt. If we cannot reach an agreement, there are consumer dispute bodies you can turn to — they are listed on the dispute resolution page.