Right of Withdrawal
Last updated September 2026
If you buy as a consumer, you have fourteen days to change your mind. You do not have to explain why.
How long you have
The period is fourteen consecutive days from the day you receive your order. If the order arrives in several deliveries, it counts from the last one.
How to do it
Just write to info@ntbfofficial.com before the deadline, saying you want to withdraw from the purchase. A plain email is enough — there is no mandatory form and no special wording. Keep proof of sending that message. For the deadline, what matters is the date you wrote to us, not the date you sent the item back.
Sending the item back
After telling us, you have fourteen days to return what you bought.
- Items should come back in a condition that allows them to be sold again.
- You may try on a garment as you would in a shop. If you use it beyond that, you may be liable for the loss in value.
- Return postage (to be completed), unless the item arrived faulty or wrong — in that case we always pay.
When you get your money back
We refund everything you paid, including the original shipping cost, within fourteen days of the day you told us. We may wait until we have the item back, or until you prove you have sent it, whichever happens first. The refund is made by the same means you paid, unless you prefer another.
When this right does not apply
This right belongs to those buying as consumers, outside a professional activity. It does not apply to items made to measure or personalised at your request.